What are your quality standards?
WPG Ltd is fully committed to Quality Assurance throughout the company in order to achieve total customer satisfaction at all times. To ensure consistent performance, we operate a quality system fully meeting the requirements of the Quality Standard ISO 9001:2015 Quality Management System
How committed are you to the environment?
WPG holds the ISO 14001 Environmental Accreditation and has achieved FSC Chain of Custody certification. We can provide an ever-growing choice of certified papers. Once your paper has been chosen, we can supply the correct label to use and supply the chain of custody number to you WPG’s Environmental Management System (EMS) documents our policy for implementing and maintaining environmental protection which includes paper, spillage, fuel, energy, machinery, wastage, minimal usage of solvents, housekeeping and any other area to reduce our environmental impacts and increase our operating efficiency
What is a proof and why is it important to approve?
A proof is a copy of the final design before it goes to print. It’s important to check the proof in case of a rare occurrence of an error or any last minute amendments to be made to the final design
Can I have a printed proof?
Yes we can provide a digitally printed proof on the Nexpress digital press
When will I receive my proof?
After the job is booked in you will receive an email PDF proof within 24-48 hours
What is the best file format for submitting a document for printing?
Please supply all artwork as a print-ready PDF, and as single pages rather than page spreads. Please contact Ross Kearsley, our studio manager, for any further guidance.
How long will it take for you to complete my order?
Standard basic orders are usually despatched within 1 week’s turnaround after proof approval. Please check with your account manager when placing your order to ensure we can meet your printing project deadlines
Who will look after my account?
You will be assigned an experienced and dedicated client account manager who will be responsible for project managing the whole process from receipt of your artwork to the final delivery of your print project
Do you provide free samples?
We are happy to send you free samples in the post to show case our print quality, paper stocks, binding and finishing processes
What services do we provide?
We are very much a one-stop shop that can supply a full range of services that can support your design and marketing needs. We supply, high quality brochures, magazines, flyers, posters, stationery, engraved trophies, rosettes, banners, signage, and direct mail fulfilment, bespoke to your needs, at affordable prices and to an excellent standard
