WPG Ltd | Service

Print Partnerships and Customer Service

So what is WPG offering you that you can't get from any other printer? Well, we have been established for over 50 years and in that time we realise that to keep customers for any length of time, you have to create a partnership, a long and trusting partnership, built on 'good old fashioned', quality customer service. Good customer service is the lifeblood of our business and that is what you get in abundance at WPG. We want every one of our customers to come back. We send them away happy - happy enough to pass on positive feedback about our business to others, who may then try us for their next printed marketing or promotional launch. They in turn become repeat customers.

Our sales staff take the time to identify customer needs by asking all relevant questions at the outset, this communication is an ongoing feature of using WPG for your printing experience. We use the Optimus Management Information System to measure the progress of all jobs throughout the printing process. This enables us to keep totally up-to-date with all aspects of our business, including financial, business management, sales, customer service and production efficiencies. It also gives us historical records of all the jobs that we have produced.

Testimonials

"We (Newgate) have complete confidence in WPG with every job, however big or small. They are quick to respond with quotes and queries and are always happy to quickly resolve any issues that arise. But above all this, the quality of the work they produce is superb." - Sue, Newgate.

"Working in the Medical Publishing world I have worked with WPG for around the last 10 years and found them to be professional, reliable and efficient and would recommend them to anyone who needs this type of service." - Dot, Springer Healthcare Ltd.

"Working with WPG is always a pleasure. Our Account Manager is personable and professional and quick to respond to any queries. Their prices are highly competitive and the service and quality are of an excellent standard. I wouldn't hesitate in recommending WPG to anyone." - Liam, Pukka Herbs.

"WPG regularly print Clean Slate, the magazine of the Centre for Alternative Technology. We have high environmental standards, which WPG consistently meet. They are quick to respond to queries, happy to give advice and always provide a competitive quote. The end product is always printed to a high standard and delivered on time. We're very happy with the service provided by WPG." - Catriona, Centre for Alternative Technology.

"We are happy to confirm that overall WPG's printing prices and delivery services are very good, we have a long and healthy working relationship with them (for more than 10 years). They are a dedicated, family-run printing house I have recommended to publishers we have licensed rights from as a reliable, quality orientated organization (which is a huge compliment to the service that they give us). Another positive point I would like to raise about WPG is that, on the rare occasion that we have production errors they work extremely quickly to put right the error, which means that we are able to keep our customers happy." - Jean, Wolters Kluwer.

 

spacer

Menu:     Home     News     Design     Print     Finishing     Service     Contact     Privacy Policy

WPG Ltd - ©2011
Registered in England and Wales - Company Registration No. 2613569

Welshpool Printing Group, Printing House, Severn Farm Enterprise Park, Welshpool, Powys, SY21 7DF

For more information regarding our services please contact us on:
Tel: 01938 552260   Fax: 01938 554758   Email: